Privacy Policy

OrbitQuest ("we", "us", "our") operates the website located at orbitquest.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, subscribe to our newsletter, or interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using orbitquest.pro, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Who We Are

OrbitQuest is an Australian media company specialising in video game reviews, esports tournament coverage, and gaming news. Our registered office is located at Level 12, 1 Market Street, Sydney NSW 2000, Australia (ABN 47 123 456 789). You may contact our Privacy Officer at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, and phone number when you submit our contact form or subscribe to our newsletter.
• Usage data: pages visited, time spent on pages, referring URLs, browser type, operating system, and IP address, collected automatically via server logs and analytics tools.
• Cookie data: information stored in cookies and similar tracking technologies as described in our Cookie Policy.
• Tournament registration data: team name, player usernames, and contact details submitted when registering for esports events listed on our platform.
• Correspondence: any information you voluntarily provide when contacting us via email or our contact form.

We do not collect sensitive information such as health data, financial details, or government identifiers unless strictly necessary and with your explicit consent.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To deliver and improve our game reviews, tournament listings, and editorial content.
• To send you our newsletter and editorial updates, where you have subscribed.
• To respond to enquiries submitted via our contact form.
• To process tournament registrations and communicate event details.
• To analyse website traffic and user behaviour in order to improve the user experience.
• To comply with our legal obligations under Australian law.
• To detect, prevent, and address technical issues or security incidents.

4. Legal Basis for Processing

We process your personal information on the following legal bases: your consent (e.g., newsletter subscription), the performance of a contract or pre-contractual steps (e.g., tournament registration), our legitimate interests in operating and improving our website, and compliance with legal obligations.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers: trusted third-party vendors who assist us in operating our website (e.g., email delivery services, analytics providers), bound by confidentiality obligations.
• Tournament partners: where you register for an event, relevant registration details may be shared with the event organiser.
• Legal authorities: where required by law, court order, or to protect the rights and safety of OrbitQuest or others.

Where we transfer data outside Australia, we take reasonable steps to ensure the recipient upholds privacy standards equivalent to the APPs.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months. Analytics data is retained in aggregated, anonymised form indefinitely.

7. Your Rights

Under the Privacy Act 1988 (Cth) and applicable Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal obligations.
• Withdraw consent for newsletter communications at any time by clicking "unsubscribe" in any email.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have mishandled your information.

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on orbitquest.pro. For full details on the types of cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Policy.

9. Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites, including game developer sites and esports platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of orbitquest.pro after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, OrbitQuest, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234